Terms of service
TERMS OF SERVICE — MALEVITAL
Last updated: June 26, 2026
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Welcome to MaleVital. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and any purchase made through https://malevitalhq.com/.
By accessing our website, placing an order, creating an account, subscribing to a recurring purchase option, or using any part of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.
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1. GENERAL TERMS
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This website is operated by MaleVital. Throughout the site, the terms "we," "us," and "our" refer to MaleVital.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, policies, and notices referenced herein or available by hyperlink.
We reserve the right to refuse service to anyone, at any time, for any lawful reason. We may modify, suspend, or discontinue any part of the website, product offering, pricing, content, or service without prior notice.
You agree not to use our website or products for any unlawful, fraudulent, abusive, or unauthorized purpose.
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2. ELIGIBILITY
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By using this website or purchasing from MaleVital, you confirm that you are at least the age of majority in your jurisdiction, or that you are using the website with the consent and supervision of a parent or legal guardian.
Our products are intended for adult use only. They are not intended for children.
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3. HEALTH AND SUPPLEMENT DISCLAIMER
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MaleVital products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
These statements have not been evaluated by the Food and Drug Administration (FDA) or any equivalent regulatory body.
The information provided on our website, product pages, emails, advertisements, packaging, or other materials is for informational and general wellness purposes only and should not be considered medical advice.
You should consult a qualified healthcare professional before using any supplement, especially if you:
- Are pregnant or nursing;
- Have a medical condition;
- Take prescription or over-the-counter medication;
- Have a history of sleep disorders, anxiety, depression, heart conditions, liver or kidney issues, or hormonal conditions;
- Are under medical supervision.
Individual results may vary. MaleVital does not guarantee specific results from using any product.
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4. PRODUCT USE
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You agree to use MaleVital products only as directed on the product label, packaging, or website instructions.
Do not exceed the recommended dosage unless advised by a qualified healthcare professional.
If you experience any adverse reaction, stop using the product and consult a healthcare professional immediately.
MaleVital is not responsible for misuse, improper storage, allergic reactions, interactions with medication, or use contrary to product instructions.
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5. PRODUCT INFORMATION AND ACCURACY
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We make reasonable efforts to provide accurate product descriptions, images, pricing, ingredient information, availability, and other website content.
However, we do not guarantee that all information on the website is always complete, current, accurate, or error-free.
Product packaging, labels, ingredients, serving sizes, and product appearance may vary from images or descriptions shown online.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
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6. ORDERS AND ACCEPTANCE
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Placing an order does not guarantee acceptance of that order.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, abusive, suspicious, placed by unauthorized resellers, or in violation of these Terms.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method where applicable.
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7. ACCOUNT AND CUSTOMER INFORMATION
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You agree to provide accurate, complete, and current information for all purchases, customer accounts, shipping details, billing details, and subscription records.
MaleVital is not responsible for delays, lost shipments, failed deliveries, billing issues, or order problems caused by inaccurate, incomplete, or outdated information provided by the customer.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
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8. PAYMENT AND SECURE PROCESSING
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All payments made through our website are processed through secure third-party payment processors. MaleVital does not store or have access to your complete credit card information.
By placing an order, you represent and warrant that you are authorized to use the payment method provided.
We reserve the right to request additional verification for orders identified as high-risk, suspicious, or potentially fraudulent. Failure to provide requested verification may result in order cancellation.
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9. SUBSCRIPTIONS AND RECURRING PURCHASES
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If you purchase a subscription, recurring purchase option, subscribe-and-save plan, prepaid plan, or automatic refill option, you authorize MaleVital to automatically charge your selected payment method according to the frequency and price shown at checkout.
Your subscription will continue until cancelled by you or by MaleVital.
You may cancel your subscription by contacting us at contact@malevitalhq.com or through your customer account portal, if available.
Subscription cancellations must be made before the next billing date. Once a subscription order has been processed, charged, packed, shipped, or fulfilled, it cannot be reversed through subscription cancellation.
Cancelling your subscription stops future recurring charges only. It does not automatically cancel, refund, or reverse an order that has already been processed.
Please review our Return Policy for full refund terms applicable to subscription orders.
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10. PRICING, DISCOUNTS, AND PROMOTIONS
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All prices are shown in the currency displayed at checkout and may change without notice.
Discounts, promotional offers, coupon codes, and special pricing may be modified, limited, or discontinued at any time.
Promotional pricing applied to an initial order may not apply to future subscription renewal orders unless clearly stated at checkout or in the offer terms.
We reserve the right to refuse, cancel, or adjust any order that appears to misuse promotions, discounts, or special offers.
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11. SHIPPING AND DELIVERY
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We make reasonable efforts to process and ship orders promptly. Delivery times are estimates only and are not guaranteed.
MaleVital is not responsible for delays caused by shipping carriers, customs, weather, incorrect addresses, failed delivery attempts, import restrictions, or other events beyond our control.
Once an order has been shipped, tracking and receiving the package are the customer's responsibility.
For tracking support, contact us at track@malevitalhq.com.
Please review our full Shipping Policy at https://malevitalhq.com/policies/shipping-policy.
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12. INTERNATIONAL ORDERS
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Customers are responsible for ensuring that products ordered from MaleVital can be legally imported into their country or region.
International orders may be subject to customs duties, taxes, import fees, inspections, delays, or restrictions. These charges and responsibilities are the customer's, unless otherwise stated at checkout.
MaleVital is not responsible for packages refused, delayed, seized, destroyed, or returned by customs or local authorities.
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13. RETURNS, REFUNDS, AND MONEY-BACK GUARANTEE
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Returns and refunds are governed by our Return Policy at https://malevitalhq.com/policies/refund-policy.
Return requests must be submitted within 60 calendar days from the date of delivery.
Eligible products carry a 60-Day Money-Back Guarantee. To request a refund under this guarantee, contact us at support@malevitalhq.com with your order number within 60 days of delivery.
For health, safety, and hygiene reasons, opened or used supplement products may not be eligible for standard return, but may be eligible for a refund under the Money-Back Guarantee.
We reserve the right to refuse refunds, returns, or replacements in cases of fraud, abuse, excessive refund requests, false claims, chargeback abuse, or violation of these Terms.
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14. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
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If you receive a defective, damaged, or incorrect item, contact us within 72 hours of delivery at support@malevitalhq.com.
Please include your order number, a clear description of the issue, and clear photos of the product, packaging, and shipping label.
If approved, we may offer a replacement, refund, or store credit depending on the situation and product availability.
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15. CHARGEBACKS AND PAYMENT DISPUTES
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We are committed to resolving customer concerns fairly. If you have an issue with your order, please contact us first at support@malevitalhq.com.
Opening a payment dispute or chargeback before contacting us may delay the resolution process because some payment providers restrict our ability to issue refunds while a dispute is open.
Fraudulent chargebacks, false claims, or abuse of payment dispute systems may result in refusal of future orders, account restriction, and reporting to payment processors or appropriate authorities.
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16. FRAUD PREVENTION AND ABUSE POLICY
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We actively monitor transactions, accounts, returns, refund requests, and chargebacks to protect our customers and business.
We reserve the right to cancel orders, refuse refunds, restrict accounts, or take other appropriate action if we detect suspicious, abusive, or fraudulent behavior, including but not limited to:
- False claims of non-delivery;
- False claims of damaged, missing, or incorrect items;
- Returning used, empty, tampered, or altered products;
- Excessive return or refund requests;
- Creating multiple accounts to abuse promotions or guarantees;
- Unauthorized reselling;
- Chargeback abuse;
- Suspicious purchase patterns.
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17. INTELLECTUAL PROPERTY
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All content on this website, including text, images, graphics, logos, product names, videos, icons, designs, layouts, trademarks, and other materials, is owned by or licensed to MaleVital and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, exploit, or use any website content, product images, branding, trademarks, or materials for commercial purposes without our prior written permission.
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18. LIMITATION OF LIABILITY
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To the maximum extent permitted by applicable law, MaleVital and its affiliates, directors, officers, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of the Services or products, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms or the products shall not exceed the amount paid by you for the specific product that is the subject of the claim.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law. In particular, nothing in these Terms affects the statutory rights of consumers under UK or EU consumer protection law.
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19. DISCLAIMER OF WARRANTIES
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The Services and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law.
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20. GOVERNING LAW AND JURISDICTION
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These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.
For customers located in the United Kingdom, these Terms are also subject to applicable UK consumer protection laws, including the Consumer Rights Act 2015. Nothing in these Terms affects your statutory rights as a UK consumer.
For customers located in the European Economic Area, applicable EU consumer protection laws may also apply.
Any dispute arising out of or relating to these Terms or your use of the Services that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of the State of Florida, United States, except where mandatory consumer protection laws of your country of residence require otherwise.
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21. USER COMMENTS, REVIEWS, AND SUBMISSIONS
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If you submit reviews, comments, testimonials, photos, videos, feedback, or other content to MaleVital, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, and distribute that content for marketing, website, product, or business purposes, subject to applicable law.
You agree that your submissions will not be unlawful, abusive, false, misleading, defamatory, obscene, infringing, or harmful.
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22. CHANGES TO THESE TERMS
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We reserve the right to update or modify these Terms at any time. The most recent version will always be available at https://malevitalhq.com/policies/terms-of-service. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms.
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23. CONTACT INFORMATION
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MaleVital
Website: https://malevitalhq.com/
Customer support: support@malevitalhq.com
Order tracking: track@malevitalhq.com
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